Our policy lasts 30 days and is a 100% money back guarantee. If you are not satisfied with the stix, no worries, just send them back within 30 days and we will refund your form of payment... no questions asked! If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange however if you feel like there is a manufacturers defect please email firstname.lastname@example.org so we can help.
Gift Cards are non-returnable
To complete your return, we require a receipt or proof of purchase. Please email email@example.com to notify a return is coming then send the return to:
GloveStix 21861 Parsells Ridge Ct, Ashburn, Va. 20148
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at TheTeam@glovestix.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at TheTeam@glovestix.com and send your item to: 21861 Parsells Ridge Ct Ashburn Virginia US 20148.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 21861 Parsells Ridge Ct Ashburn Virginia US 20148
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.