Hi Marc, This is Ellen, the Customer Service Manager for GloveStix. I just got a notification from our review app with your review and I wanted to reach out right away! I am so very sorry, I have never received an email from you so I am not sure what happened to them :( I just put your email in my search and nothing at all comes up. Not even in spam. I promise we are not a scam, we are a small business who relays heavy on customer service, it is the most important thing in our business and I am personally responsible for answering all emails and questions and always reply within 24 hours, even on weekends and most often much sooner. I am very sorry that I never got any emails from your email :( I have gone ahead and deleted your subscription but I also wanted to let you know that the reason it wouldn’t let you reset the password is bc you hadn’t created one yet. When you sign up for the Stink Club, you get an email afterward with an “Activate account” button that you have to use to create a password then you have access to your order history and can log in to manage everything on your own. If you don’t use that “activate your account“ button to create the password then orders will still go through but you just can’t manage on your end until you activate it. I am so very sorry this was your experience with us and promise this is highly unusual. It is my personal mission to make our customers experience a phenomenal one from the start so my sincere apologies I let you down!